Who: Carol
What: Showroom Front Desk Specialist
Bio: With a background in managing the offices of real estate companies, Carol’s transition into the car world was an easy one. She is more than used to working with customers who are making big ticket purchases and a highly trained sales team.
Carol maintains a great front desk – swift and smooth even through the busiest of times. Whether you come in or call for information, she will make sure you get taken care of.
Q: How is working in the Surrey Honda showroom different than the real estate office?
A: “Here I get to see the process of buying a major item such as a vehicle – step by step. All the sales and help is mostly in house. From the moment customers walk in the front door, through test driving and leaving happy with their new Honda – it is a great place to watch it all happen.”
Q: What is most important in your role here?
A” “I try to make sure everyone feels comfortable here and make sure they have the best experience possible. I work closely with the sales reps and managers to make sure the highest level of customer service is delivered each time. It is a big priority for all of us here.”
Q: What do you enjoy most about working the front desk?
A: “It gets busy and it is always fun to see all the interactions that happen here. The one thing I have always noticed is how surprised people are at the high level of service we provide. It is the one thing customers comment on the most to me. We don’t just hand keys to them and let them go on a test drive, we address their every need and walk them through the process step by step. I always have a good time here and it is just a great work environment.”
Surrey Honda 