Who: Faizal

What:  Service Department Advisor

Bio:  Faizal is one of the first faces you will see smiling any day of the week when you walk into the service department.  12 years ago, he joined the Surrey Honda team and started by washing cars then joined the detailing department and now is one of the finest on the service front lines.  Five kids, hundreds of vehicles and even more customers later, his smile is just as bright and his “make every customer happy” attitude is captured by all.

His Story

Q:  In your job, you really get to know the regular Honda visitors who bring their vehicle in for service for years.  What is that like?

A:  “It’s like family.  And it starts before we open the doors each day and close down each night.  Everyone who works here takes care of each other.  From the G.M. to the washboy, we can all talk to each other like we are all family. Because we operate like a family, we treat our customers like they are family too.  We have all seen each other and our families grow up over the years.  For example, every Christmas – the kids get treated at their own party – gifts, Santa, activites and even our G.M. makes everyone pancakes.  It’s just a feel good place where everyone is caring.”

Q:  What makes the service department one of the best?

A:  “We have an open door policy.  From the automatic doors that open for drive thru service to the transparant windows on the wall between the customer waiting area and where our highly trained mechanics work- we are open with our customers.  If they have questions about the work being done on their vehicle – we can show them and that makes them feel more comfortable.  We have a huge bay and it’s easy to see it all.”

Q:  It’s a pretty comfy waiting area too – tell us more about what customers can expect in the service department?

A: “Some appointments are an hour – some shorter and others longer.  Customers have the option to hang out in the coffee shop style waiting area with fresh coffee, televisions, magazines, newspapers and free wireless or they can take advantage of our shuttle service within the vicinity and get back home, work or even the gym to use their time however they choose.  We will drive them there.  We help them make the best use of their time because we respect time is valuable to all.”

Q:  What are some things people may not know about Surrey Honda?

A:  “We are more than just selling cars.  We are your one stop shop when it comes to a vehicle.  You buy a car here but you can also come here for more afterwards.  Detailing department, simple service such as oil changes but also we have a huge selection of tires every year and in the unfortunate incident you need to repair damage done to your vehicle, we help arrange all the necessary details with body shops.  All you do is keep us in mind for ALL your car needs.  This is why we build relationships with our customers and not just sell them a car or truck.”

Contact the Service Department at 604-583-7003 or click here