DID YOU KNOW: Honda Civic is Best Selling – 15 Years in a Row

With sales of 64,962 units in 2012, Honda Civic retained its position as Canada’s best-selling passenger car for an impressive 15th consecutive year, with a wide margin over its nearest competitor.  Since 1973, about 1.7 million Honda Civics have been sold in Canada, making Civic a leader in the Canadian automotive landscape.  All Civics sold in Canada, except the Civic Hybrid, are built at the Honda of Canada Mfg. assembly plants in Alliston, Ontario.

(source: http://www.newswire.ca/en/story/1095105/honda-canada-reports-annual-sales-for-2012)

 

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The Surrey Honda Team: Meet Henry in Sales

Who:  Henry

What:  Sales Specialist

Bio:  From running his own car business in the Philippines over 12 years ago to spending the past six years at Surrey Honda, this industry is a passion for Henry. 

Q: You spent some time also working as a manger in retail but keep coming back to the automative industry.  What’s the biggest reason for this?

A:  “This job is more than love for cars but a passion for talking to people and helping them learn about their options.  I have always liked meeting people from different walks of life and it’s interesting to me how each of them approach the car buying process.  Everyone has different needs, budgets and wants.”

Q:  Why did you choose to work at Surrey Honda?

A:  “Proud to be part of this team because it works like a team here.  It’s not an individual process or we are left on our own to do our job.  It’s a process that has been carefully put together to work best for customers.  Managment gives us the tools and support we need to do our job.  Being able to utilize these tools makes the biggest differences.”

Q:  What’s your motto?

A:  “Always have respect for individuals – be it clients, coworkers, someone you know or don’t and especially for ladies.  Everyday acts of respect like opening doors and being polite – it should be a normal way of life.”

 

The Surrey Honda Story: Meet Faizal in th Service Department

Who: Faizal

What:  Service Department Advisor

Bio:  Faizal is one of the first faces you will see smiling any day of the week when you walk into the service department.  12 years ago, he joined the Surrey Honda team and started by washing cars then joined the detailing department and now is one of the finest on the service front lines.  Five kids, hundreds of vehicles and even more customers later, his smile is just as bright and his “make every customer happy” attitude is captured by all.

His Story

Q:  In your job, you really get to know the regular Honda visitors who bring their vehicle in for service for years.  What is that like?

A:  “It’s like family.  And it starts before we open the doors each day and close down each night.  Everyone who works here takes care of each other.  From the G.M. to the washboy, we can all talk to each other like we are all family. Because we operate like a family, we treat our customers like they are family too.  We have all seen each other and our families grow up over the years.  For example, every Christmas – the kids get treated at their own party – gifts, Santa, activites and even our G.M. makes everyone pancakes.  It’s just a feel good place where everyone is caring.”

Q:  What makes the service department one of the best?

A:  “We have an open door policy.  From the automatic doors that open for drive thru service to the transparant windows on the wall between the customer waiting area and where our highly trained mechanics work- we are open with our customers.  If they have questions about the work being done on their vehicle – we can show them and that makes them feel more comfortable.  We have a huge bay and it’s easy to see it all.”

Q:  It’s a pretty comfy waiting area too – tell us more about what customers can expect in the service department?

A: “Some appointments are an hour – some shorter and others longer.  Customers have the option to hang out in the coffee shop style waiting area with fresh coffee, televisions, magazines, newspapers and free wireless or they can take advantage of our shuttle service within the vicinity and get back home, work or even the gym to use their time however they choose.  We will drive them there.  We help them make the best use of their time because we respect time is valuable to all.”

Q:  What are some things people may not know about Surrey Honda?

A:  “We are more than just selling cars.  We are your one stop shop when it comes to a vehicle.  You buy a car here but you can also come here for more afterwards.  Detailing department, simple service such as oil changes but also we have a huge selection of tires every year and in the unfortunate incident you need to repair damage done to your vehicle, we help arrange all the necessary details with body shops.  All you do is keep us in mind for ALL your car needs.  This is why we build relationships with our customers and not just sell them a car or truck.”

Contact the Service Department at 604-583-7003 or click here

Surrey Honda Certified Used Vehicles

Yes we have a large selection of Honda certified used vehicles on our lot.  Many people don’t know or are simply surprised to see this option on our lot.  But we don’t sell just any used vehicles – they are Honda certified meaning they go through a rigorous inspection by our highly trained technicians in the service department. Their checklist of every item on a used vehicle helps to ensure our used selected models and makes meet the highest standards before we let you or your family buy one.

Visit us online to see the current selection – http://inventory.surreyhonda.com/used/search

 

Tech Out My Car – the Honda Accord

Meet the Honda Accord and meet a safer way to use technology on the road.

The push to get drivers handsfree and off their phones while behind the wheel is seeing car makers include features like bluetoothin all new models.  Distracted driving, mostly cellphone use, is now the third most common cause of traffic fatalities  on B.C. roads.

This fall, police have stepped up enforcement and the crack down on distracted drivers in the lower mainland.  Common hot spots like highways and bridge entrances and even hiding out in gas stations along major intersections have seen police dashing out with $167 fines.

Carmakers are hoping their new handsfree technology will help drivers focus on the road while answering calls.  But what about drivers who can’t go a trip without answering texts, emails or for those of us who rely on our GPS systems?  Should there be more tools added or taken away from new vehicles?

Chris Foord is the chairman of the Capital  Regional District’s Traffic Safety Commission.  He says while technology can help us, it’s also a no brainer on when and how much of it to use while driving.   “Technology in the last 15 years  has come along with a number of devices which are wonderful aids in our  lifestyles, however they pose risks when – combined with driving.  I think the bottom line here is driving is not the time to be  multi-tasking.”

We took a trip to Surrey Honda.  One of the first dealerships to see the arrival of 2013 models.  With a keen interest in discovering just how teched out the newest edition of their cars are, the concern of too much technology was a question begging to be answered.

1.  Navigation systems usually come standard but also mean twice the buttons and displays are required.

2013 Honda AccordHonda solved the problem with an 8 inch, LCD screen for all 2013 Accords.  Touch screen means fewer buttons and easier to use along with a jog dial. The LCD screen is placed at the top of the dashboard, standard at all trims. Models without navigation use that display to show phone and stereo information.
2. Noise reduction.  Noise cancelling technology has also become a big deal in the car industry to allow microphones in the cabins to pick up less road noise and allow for better communication.
3.  Engine. A 3.5-liter V-6 is part of the current Honda lineup.  The new 2013′s come with an engine that now includes i-VTEC technology.  This basically means the vehicle  deliver better efficiency.   Helping reduce the big gas expense with rising prices for customers is also a top priority for car makers.  Honda estimates fuel economy with this engine-transmission combination at 21 mpg city and 34 mpg highway, a gain of up to 4 mpg over the current V-6 Accord.

4.  Better steering.  Refined electric power-steering system for the new Accord helps make the steering feel linear making it light and easy to turn.

2013 Honda Accord5.  Camera for a side mirror.  Making parking easier and safer first started with one camera in the back for backing up and out of parking spots and garages without running over toys or shopping carts.  Honda now has added more cameras in their new blind-spot monitoring system, called LaneWatch. Unlike other automakers, Honda puts a camera in the right side so you can parallel park like a pro!

The good news is that Honda is putting LaneWatch in lower-trim models as well.  It’s nice to see that some of this technology will become or already is standard in all levels of cars.  Options everyone can enjoy regardless of their budgets.

6. Bluetooth phone system is one of those options that is standard in all Honda models and a necessity.  Once you experience handsfree answering at the touch of a button on your steering wheel – you won’t mind if the cell phone is buried in your work bag.  No more digging around or panicking while driving.  Oh and no more tickets for illegal use.

7.  USB port for iPod and USB drives. You can listen to music on your phone or use apps thanks to the new HondaLink 2013 Honda Accordservice.  It also comes standard in all EX-L and Touring trim sedans, and in the EX and EX-L Coupes. HondaLink uses the driver’s own smartphone as its data connection.

Overall conclusion – yes the shiney new tech features are awesome but some carmakers were smart enough to make it safer to use as well.  Honda actually reduced the number of buttons on its steering wheel and dashboard.  Now it’s up to drivers to judge for themselves while driving, how much multi-tasking they should be doing.   Carmakers will agree, drivers should always pull over in safe areas when in need of using features such as maps to find locations.

(Photo credits:  Honda)